Customer Support Specialist

Experience as a Customer Support Specialist or similar CS role of at least 2 years.

• Bachelor’s degree in business or related field.
• MBA from Business School Preferred.
• Fluency in English and Spanish languages.

• Respond to customer queries in a timely and accurate way.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our Product, Sales and Marketing teams.
• Assist in training junior Customer Support Representatives.
• Onboarding Customers.

• Exceptional executive presence, business acumen, and presentation skills. Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilitiesPatience when handling tough cases.
• Professional in Emotional Intelligence.
• Professional in Active listening.